HOW WE OPERATE

From Storage Requirement to Confirmed Terminal Capacity

GST connects a customer's physical storage requirement with the applicable terminal environment, commercial requirements and operational process. The exact terminal, capacity, product compatibility and logistics arrangements are confirmed for each requirement.

GST storage tanks and marine terminal infrastructure

THE OPERATING MODEL

A physical storage service coordinated around the customer's requirement.

A storage request is not treated as a generic tank booking. GST reviews the commodity, volume, location, duration, movement requirements and expected commencement before the applicable terminal arrangement is confirmed. Where available, the physical logistics interfaces that support the movement of the commodity are considered alongside storage.

GST storage tanks connected to terminal transfer infrastructure

STORAGE FUNCTIONALITY

Storage is matched to the commodity and the physical operation.

The applicable storage arrangement depends on the characteristics of the product and the requirements of the operation. GST's commercial review considers the relevant terminal environment, available capacity, tank configuration, product compatibility and the expected storage period before an arrangement is confirmed.

01

Product compatibility

The commodity must be compatible with the applicable terminal and storage configuration.

02

Capacity

Available capacity is reviewed against the customer's required volume and storage period.

03

Tank & operations

Tank specifications and operating requirements are considered before the applicable arrangement proceeds.

04

Loading & discharge

How product enters and leaves the terminal is considered as part of the physical requirement.

STORAGE & LOGISTICS

The terminal is part of a wider physical logistics chain.

Depending on the selected terminal and its available infrastructure, product may connect through marine, pipeline, rail or truck interfaces. These capabilities are terminal-specific and are confirmed during the commercial and operational review.

GST marine vessel alongside terminal infrastructure
Vessel / MarineMarine interfaces may connect seaborne cargo with the terminal where available.
PipelinePipeline connectivity can support transfer between the terminal and connected supply or destination systems where available.
RailRail infrastructure may support land-side movement of compatible products where available.
TruckTruck loading or discharge may support local and regional movement where the terminal provides the applicable facilities.

THE GST PROCESS

From requirement to operational completion.

The sequence below describes the commercial and operational pathway. Timing and exact requirements depend on the customer's commodity, terminal and transaction.

01

Submit Your Requirement

Tell GST what you need:

  • Product
  • Volume
  • Location
  • Required storage period
  • Loading/discharge requirements
  • Expected commencement date
02

Requirement Review

Our commercial team reviews the requirement and determines suitable terminal/storage options.

03

Terminal & Capacity Confirmation

Available terminal capacity, product compatibility, tank specifications and operational requirements are reviewed.

04

Commercial Terms

The customer receives the applicable commercial/storage terms and requirements.

05

Customer Verification & KYC

Customer information and required KYC documentation are reviewed before the applicable transaction proceeds.

06

Agreement & Payment

Once the applicable commercial terms are accepted, the customer completes the required contractual and payment obligations.

07

Storage / Terminal Operations

The agreed storage operation proceeds according to the applicable terminal arrangements.

08

Operational Updates

Relevant operational information is communicated to the customer throughout the transaction.

09

Completion & Documentation

After the applicable obligations have been fulfilled, GST issues the relevant documents/certificates directly to the customer.

OPERATIONAL REFERENCE

The physical operation can be connected to a GST Ticket ID.

Where a GST Ticket ID has been issued for an applicable operation, it provides a reference for the associated commodity and operational record. Customers can use the public verification service to check the information GST has designated for public verification.

Verify a GST Ticket
Customer requirement↓Terminal / storage↓Operation↓GST Ticket ID↓Verification & documentation
GST terminal pipework and storage infrastructure

OPERATIONAL VISIBILITY

Communication continues through the applicable operation.

Relevant operational information is communicated to the customer throughout the transaction. Once the applicable obligations have been fulfilled, GST issues the relevant documents or certificates directly to the customer.

Commercial recordsOperational updatesTicket referenceCompletion documentation

READY TO START?

Tell GST what you need to store.

Submit the requirement and our commercial team can begin the applicable review.

Submit Your Storage Requirement

FREQUENTLY ASKED QUESTIONS

Clear answers before you begin.

GST's storage process involves physical infrastructure, commercial review, customer verification and terminal operations. These answers explain the essentials for first-time visitors.

Who is GST?

Global Storage Terminal (GST) is a commercial storage and terminal-services platform that coordinates access to partner terminal infrastructure for compatible bulk-liquid commodities.

What does GST actually do?

GST receives storage requirements, reviews the product, volume, location and timing, identifies applicable terminal and capacity options, coordinates commercial requirements, and supports the customer through the agreed storage and terminal process.

Where does GST operate?

GST presents an international network of 53 published terminal locations across Europe, Asia-Pacific, the Middle East, Africa and the Americas. Exact availability, capacity and services are confirmed for each requirement.

How does the storage process work?

The process starts with a storage requirement, followed by requirement review, terminal and capacity confirmation, commercial terms, customer verification and KYC, agreement and payment, terminal operations, operational updates, and completion documentation.

What products can GST handle?

The network is intended for compatible products including crude oil, gasoline, diesel, jet fuel, fuel oil, naphtha, LPG, LNG, chemicals, petrochemicals, biofuels and vegetable or edible oils, subject to terminal-specific compatibility and operating requirements.

How does a customer start?

Submit a storage requirement with the product, volume, preferred location, storage period, loading or discharge requirements and expected commencement date. GST then reviews the requirement with the applicable terminal options.

What happens after I submit an inquiry?

The inquiry is assigned a reference and reviewed by the commercial team. GST evaluates the requirement and follows up on suitable terminal, capacity, product and operational considerations before applicable commercial terms are presented.

How do I know my transaction is legitimate?

Use GST's official commercial communication channels, confirm the applicable company and terminal information, complete the required customer verification and KYC process, and independently verify any GST Ticket ID through the public ticket-verification service.

How do I verify a ticket?

Use Track Ticket on the GST website and enter the GST-issued Ticket ID. The public verification service displays the information that GST has designated for public verification.

How do I contact GST?

Use the Contact or commercial enquiry channels on the GST website. For storage requirements, the Request Storage form provides the structured information the commercial team needs to begin a review.